Refund policy

We want you to be completely satisfied with your purchase. If you are not entirely happy with your item, we’re here to help.

Returns:
You have 24 hours  from the date of receiving your item to request a return. To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.

Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 24 hours

Shipping Costs:
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Non-Returnable Items:

• Custom or personalized items

• Sale items or discounted products

• Used or damaged items due to customer misuse

To initiate a return, please contact us at shattered.jo5@gmail.com or WhatsApp +962780903521 .